Our goal at We Are Eyes is to provide you with quality eye care. We let you know our office policies in advance to help us achieve our goals.
Please read this carefully and if you have any questions, do not hesitate to ask a member of our staff.
1. It is your responsibility to understand your most current insurance plan benefits, deductibles, and coverage prior to any visit. According to your insurance plan, you are responsible for any and all co-payments, deductibles, and co-insurances at the time of your visit.
2. Any estimate or quote stated by We Are Eyes for any insurance is not a guarantee.
3. It is your responsibility to provide us with your correct insurance information at the time of service. We will not retro-bill (this includes FSA). Any discrepancies can be taken up directly with your insurance company.
4. If you pay privately the day of your exam for whatever reason, we will not reimburse any difference between paid and contracted amounts at a later date.
5. When you make an appointment, a block of time is reserved for you. Please give notice of any change or cancellation. This notice must be received by the office prior to your exam time. Otherwise, a non-attendance fee of $30.00 will be charged to your account and must be paid prior to any subsequent visits (includes all future exams).
6. Balances must be paid in full before being seen at a subsequent visit.
7. Patient balances are billed immediately upon receipt of your insurance plan’s explanation of benefits. Your remittance is due immediately upon receipt. A late fee of $30.00 applies if payment is received after 10 days. Prescriptions will not be released until account balances are taken care of.
8. If there is a form to be completed requiring a doctor signature, an administration fee of $5.00 applies.
9. Medicare does not cover a routine eye exam unless you are diabetic. If you are eligible, you still have to pay $40.00 for refraction. Medicare also does not pay for glasses unless you have recently had cataract surgery. Our office does not participate in the covered glasses program. All Medicare patients are responsible for contact lens fitting and material fees.
10. Once a contact lens prescription is finalized in our office, subsequent visits to the office regarding contact lenses (within 90 days of fitting) will result in an office visit fee. Visits to the office for issues related to contact lenses after a 90-day term will result in another contact lens fitting fee. Initially, patients have up to 30 days to try out their contact lenses if they wish prior to finalizing.